1. Introduction
BotDeck ("we," "our," or "us") operates the BotDeck.ai platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: When you create an account, we collect your name, email address, and authentication credentials.
- Profile Information: Any additional information you add to your profile, such as a display name, bio, or avatar.
- Content: Bots you create, prompts you write, conversations you have, and other content you generate through our platform.
- Payment Information: When you make purchases, payment information is processed securely through Stripe. We do not store full credit card numbers.
- Communications: When you contact us for support, we collect the information you provide in your support tickets and messages.
We also automatically collect certain information, including:
- Usage Data: Information about how you interact with our services, including pages visited, features used, and actions taken.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies: We use cookies and similar technologies to maintain sessions and improve your experience.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience on our platform
4. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (Stripe), hosting, and analytics.
- AI Model Providers: When you use bots, your prompts and conversations may be sent to third-party AI model providers (such as OpenAI, Anthropic, Google, and Meta) to generate responses. These providers process data according to their own privacy policies.
- Public Content: Bots, decks, and profiles you make public are visible to other users.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us through our support system. We may retain certain information as required by law or for legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your personal data
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us through our support system.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us through our support system.